Last updated: 18 October 2026
Every EverParent product is made to your specifications, with the name you entered or the drawings you uploaded. This page explains what applies if you change your mind, if something is wrong with your product, and how refunds work.
Personalized products: no exchange if you change your mind
Products made to the specifications of the customer cannot be returned or exchanged if you simply change your mind or no longer want them. This applies to all our products: the personalized baby book, the kids art book and the Little Gallery poster.
Before your approval you can still change or cancel your order free of charge. You can find out how in the next section.
Before and after your approval
- Before your approval: you can change your order or cancel it and receive a full refund. Write to info@everparent.ae with your order number. Baby book: you approve the name when you order. Within 12 hours of your order you can still change the name or cancel the order free of charge; after that it goes to print.
- After your approval: your product goes to print and is made only for you. From then on the order can no longer be changed or canceled. Your rights in the case of defects remain unaffected.
Defects and mistakes on our part
We reprint your product free of charge or refund the purchase price if:
- it has a printing or processing defect, for example misprinted pages, a faulty binding or strong color deviations;
- it does not match your approved preview or the product description, for example a name that is spelled differently from what you approved;
- it is incomplete or not the product you ordered;
- it arrives damaged;
- it arrives so late that you can no longer use it for its purpose, for example a gift for a date we confirmed.
You choose whether you want a reprint or a refund. All costs are borne by us. Content that you approved yourself, for example the spelling of a name or a date, is not a defect. Small color differences between screen and print are normal and are not a defect.
How to report a defect
- Send us an email to info@everparent.ae with your order number.
- Attach one or more photos that show the defect, and for damage in transit also the packaging.
- Please report the defect as soon as possible, at the latest within 30 days of noticing it.
We confirm receipt by email and reply within two business days. In most cases the photos are enough. If we need to see the product, we will tell you what to do; we bear all costs.
Refunds
We refund the amount to the payment method you used for your order, including VAT. We start the refund within five business days of our confirmation. How quickly the amount appears on your statement depends on your bank, usually within 5 to 10 business days. Refunds are free of charge for you.
Your statutory rights
This policy does not limit your rights under the consumer protection law of the United Arab Emirates, in particular Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulation and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. Where the law gives you more rights, the law applies.
Language versions
This page is available in Arabic, English, Russian and German. If the versions differ, the Arabic version prevails.